helpslot Privacy Policy

01About This Policy

This Privacy Policy ("Policy") is issued by helpslot ("helpslot", "we", "us", or "our") and applies to all personal data processed by helpslot in connection with the operation of the helpslot online gaming platform at helpslot.bio, the helpslot mobile application, and all related services (collectively, the "Platform").

helpslot is committed to compliance with the Philippine Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission ("NPC"). Where helpslot processes personal data of individuals located outside the Philippines, helpslot applies the higher of the applicable local privacy standard and the requirements of R.A. 10173.

This Policy should be read together with the helpslot Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and those documents with respect to data privacy matters, this Policy prevails.

02Personal Data We Collect

helpslot collects the following categories of personal data in connection with the operation of the Platform:

helpslot does not collect sensitive personal information as defined under R.A. 10173 (such as health records, racial or ethnic origin, religious beliefs, or political affiliation) except where strictly required for AML/KYC compliance purposes and with the express consent of the data subject.

03How We Collect Your Data

helpslot collects personal data through the following means:

• Account Registration: When you create a helpslot account, you provide identity and contact data directly through the registration form.
• KYC Verification: When you submit verification documents to complete the KYC process required before withdrawal.
• Deposits and Withdrawals: Financial and payment data is collected when you conduct transactions on the Platform, including through GCash, Maya, BPI, BDO, Metrobank, and other supported payment methods.
• Platform Use: Gaming activity data and technical data are collected automatically as you use the Platform through cookies, server logs, and platform analytics tools.
• Customer Support: When you contact the helpslot support team, we collect and retain communications data in connection with your query or complaint.
• Third Parties: helpslot may receive identity and fraud-screening data from third-party KYC verification providers and payment processors as part of our compliance obligations.

04How We Use Your Personal Data

helpslot uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your helpslot account, including processing login requests, updating account settings, and enforcing account security.
• Payment Processing: To process deposits, withdrawals, and any refund or reversal of transactions.
• KYC and Age Verification: To verify your identity and confirm that you meet the 21+ age requirement mandated by Philippine gaming regulations.
• AML/Fraud Prevention: To monitor transactions for suspicious activity, comply with anti-money laundering obligations, and prevent fraud, collusion, and other prohibited conduct.
• Platform Improvement: To analyse aggregated gaming activity and technical data to improve Platform performance, game selection, and user experience.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, in order to fulfil our responsible gaming obligations.
• Customer Support: To respond to your queries, complaints, and requests submitted through helpslot's support channels.
• Marketing Communications: To send you promotional offers, bonuses, and updates about the helpslot Platform, subject to your marketing communication preferences and applicable opt-out rights.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR-aligned regulatory requirements, the Data Privacy Act, and court or regulatory orders.

05Legal Basis for Processing

helpslot processes your personal data on the following legal bases under R.A. 10173:

• Contractual Necessity: Processing is necessary to perform the contract between helpslot and you (i.e., the helpslot Terms & Conditions), including providing gaming services, processing payments, and managing your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulatory obligations, including AML requirements, KYC mandates, and data retention obligations under PAGCOR-aligned frameworks.
• Legitimate Interests: helpslot processes certain data (such as fraud detection signals and Platform analytics) where we have a legitimate business interest in operating a secure and compliant gaming platform, provided such interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain optional data collection, helpslot relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent for marketing communications at any time through your account settings.

06Data Sharing & Disclosure

helpslot does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal data only in the following circumstances:

• Payment Processors: We share financial data with GCash, Maya, and other payment partners to the extent necessary to process your deposit and withdrawal transactions.
• KYC/AML Providers: We share identity and document data with certified third-party KYC and AML screening providers engaged to verify your identity and screen for financial crime risk.
• Game Providers: Game activity data is shared with certified game studios (e.g., Pragmatic Play, PG Soft, JILI, Evolution Gaming) to the extent necessary to deliver and audit game sessions.
• Regulatory Authorities: helpslot may disclose personal data to PAGCOR, the NPC, the Anti-Money Laundering Council ("AMLC"), or other Philippine regulatory authorities where required by law or regulatory directive.
• Law Enforcement: helpslot may disclose personal data to Philippine law enforcement agencies in response to a valid legal order, warrant, or subpoena.
• Professional Advisers: We may share personal data with our legal counsel, auditors, and compliance consultants under strict confidentiality obligations to the extent necessary for the provision of professional services.

07International Data Transfers

helpslot's primary operations and data infrastructure are based in the Philippines. In certain circumstances, personal data may be accessed by or transferred to service providers located outside the Philippines – for example, where a game provider or KYC technology partner maintains infrastructure in another jurisdiction.

Where personal data is transferred outside the Philippines, helpslot ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection obligations equivalent to those applicable under R.A. 10173. helpslot will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without implementing such safeguards.

08Data Retention

helpslot retains personal data for as long as is necessary for the purposes described in this Policy and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of 5 years from the date of account closure or last transaction, as required by Philippine AML regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the relevant transaction.
• Gaming activity logs: Retained for a minimum of 3 years.
• Customer support records: Retained for a minimum of 2 years from the date of the last interaction.
• Marketing preference data: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, helpslot will securely delete or anonymise personal data in accordance with its data disposal procedures.

09Cookies & Tracking Technologies

helpslot uses cookies and similar tracking technologies on the helpslot website and mobile application to deliver and improve Platform functionality, maintain login sessions, and analyse Platform usage.

The following categories of cookies are used on the helpslot Platform:

• Strictly Necessary Cookies: Required for the Platform to function. They enable core features such as account login session management and security. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how players use the Platform (e.g., pages visited, errors encountered) to help us improve user experience.
• Functional Cookies: Remember your preferences such as language settings and last login details to personalise your experience.
• Analytics Cookies: Used to understand aggregate player behaviour patterns on the Platform for product development purposes.

You may control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the helpslot Platform.

10Security Measures

helpslot implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the helpslot Platform;
• Encryption of sensitive personal data stored in helpslot databases, including financial and identity data;
• Role-based access controls restricting internal access to personal data to personnel with a legitimate operational need;
• Multi-factor authentication required for administrative access to systems containing personal data;
• Regular penetration testing and security audits of the helpslot Platform infrastructure;
• Incident response procedures in place to detect, contain, and notify affected individuals of personal data breaches in accordance with NPC notification requirements.

While helpslot takes all reasonable steps to secure your personal data, no data transmission over the internet or electronic storage system is completely secure. You are responsible for maintaining the security of your helpslot account credentials and should notify us immediately if you suspect unauthorised access.

11Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by helpslot:

• Right to be Informed: The right to be informed of the collection and processing of your personal data, as provided by this Policy.
• Right of Access: The right to request a copy of the personal data helpslot holds about you and information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your account.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to helpslot's legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes, which can be exercised at any time through your account settings.
• Right to Data Portability: The right to request a copy of personal data you have provided to helpslot in a structured, commonly used, machine-readable format.
• Right to File a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission if you believe helpslot has violated your data privacy rights.

To exercise any of the above rights, please contact helpslot's Data Protection Officer at the contact details provided in Section 14 of this Policy. helpslot will respond to verified requests within 30 calendar days of receipt.

12Data of Minors

The helpslot Platform is strictly restricted to persons aged 21 years and above. helpslot does not knowingly collect or process the personal data of individuals below the age of 21. Account registration requires confirmation that you are 21 or older, and helpslot conducts mandatory age verification through KYC documentation review.

If helpslot becomes aware that personal data has been collected from an individual below the age of 21, the account will be closed immediately, funds will be handled in accordance with applicable regulatory requirements, and the personal data will be deleted or anonymised without undue delay.

13Changes to This Policy

helpslot reserves the right to update or amend this Privacy Policy at any time. When material changes are made, helpslot will notify registered players by email or in-app notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this page reflects the current version.

Your continued use of the helpslot Platform following the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure in accordance with the helpslot Terms & Conditions.

14Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by helpslot, please contact our Data Protection Officer:

helpslot's registered Data Protection Officer has been appointed in accordance with the requirements of the Philippine National Privacy Commission. Complaints not resolved to your satisfaction may be escalated to the NPC through its official complaint channels.